Refund and cancellation policy
Draft, pending review by our lawyer. It already describes how Prepzo works today; wording may change after review.
Full refund within 7 days of payment, if you have started fewer than 2 full mocks since you paid.
Ask in the app: Me › Purchases › the purchase › Refund. It is refunded at once, with no questions beyond a reason from a list.
1. What you buy
Prepzo sells digital plans for one exam: Prepzo Pass and Pass Plus, either until the exam or for 30 days. Each is a one-time payment through Razorpay, with GST included in the price shown before you pay.
2. Delivery
Nothing is shipped. Your plan starts in the app as soon as Razorpay confirms the payment, usually within seconds, even if you closed the app while paying. The purchase is listed in Me › Purchases with its invoice, which is also emailed to you if you gave an email. If a payment is taken but the plan hasn't started within an hour, write to contact@prepzo.live with the Razorpay payment ID; our nightly check also finds and fixes these.
3. Cancellation
There is no autopay and no subscription to cancel: a plan ends on its end date and never charges you again. If you want to stop early and get your money back, ask for a refund under the rules below.
4. When a purchase is refunded
The app refunds a purchase automatically when both are true:
- it is within 7 days of the payment, and
- you have started fewer than 2 full mocks for that exam since the payment.
Other rules:
- The refund is the full amount you paid for that purchase.
- If you upgraded (for example, Pass to Pass Plus), only the latest payment can be refunded, counted from its own date. You go back to the plan you had before, with its original end date.
- A purchase can be refunded once.
- A pass given to you by an institute is refunded only through that institute.
When the rules aren't met, the Refund button says why. If you think you should still get a refund, for example because something didn't work, write to us; we look at each case and may refund in full or in part.
5. What happens after a refund
- Access from that purchase ends at once.
- Nothing you did is deleted. Your past answers, results and Mistake Book stay, shown at the Free level.
- We issue a credit note against the invoice, in the app and by email if you gave one.
6. How long it takes
We send the refund to Razorpay the same day. It goes back to the card, UPI or bank account you paid with, usually within 5 to 7 working days, depending on your bank. Refunds are made only to the original payment method.
7. Payment disputes
If you dispute a payment with your bank, access from that purchase ends while the dispute is open, and comes back for the remaining time if the dispute is decided in our favour. Please write to us first; a refund is usually faster.
8. Contact
Email contact@prepzo.live with the order ID from Me › Purchases (it starts with ord_) or the Razorpay payment ID. We reply within 2 working days.