Terms of use
Draft, pending review by our lawyer. It already describes how Prepzo works today; wording may change after review.
1. This agreement
These terms are an agreement between you and Onus Ant, [to fill: Registered address] ("we", "us"), which runs Prepzo. They apply to the Prepzo app and to prepzo.live. Our Privacy policy and Refund and cancellation policy are part of them. By opening an account or using Prepzo you accept them.
2. Parents and guardians
Prepzo is made for students preparing for NEET (UG) and JEE Main, most of whom are at school. A student's account is to be opened and run with their parent or guardian. The parent or guardian accepts these terms for the student, decides on and makes any payment, and is responsible for the student's use of Prepzo. Where we say "you", we mean the student and the parent or guardian together.
3. Your account
- One account is for one person. You sign in with a phone number or a Google account, and a phone number or Google account can belong to only one Prepzo account.
- Keep your phone and Google account secure; anything done after signing in with them is treated as done by you.
- An account can be signed in on 2 devices at once and on up to 4 new devices in a calendar month. A device unused for 60 days is signed out.
- Give a real name when the app asks for one (quiz rooms, institutes). Don't pretend to be someone else.
- You can delete your account at any time; see Delete account.
4. What Prepzo is, and isn't
Prepzo gives you practice questions, daily practice papers (DPPs), mocks on a screen modelled on the National Testing Agency's computer-based test, a Mistake Book and Insights. Prepzo is not run by, affiliated with or endorsed by the National Testing Agency (NTA) or any exam body. NEET and JEE Main are exams conducted by the NTA.
Ranks and percentiles are among Prepzo students who took the same mock. They are not official results and don't predict your exam result, rank or admission. Exam patterns follow the latest NTA information we have; always check the official information bulletin.
Some practice questions are made with AI. They are labelled "AI-made", appear only in practice and only up to the share you choose (None, up to 25% or up to 50%), and never in PYQs, mocks or anything ranked.
5. Plans and payments
- The Free plan is free. Its limits are shown in the app and may change.
- A Prepzo Pass covers one exam. It lasts either until the exam (it ends 4 weeks after that exam's date) or for 30 days, as shown before you pay. Pass Plus adds hosting quiz rooms.
- Prices are in Indian rupees and include GST. The full price, any coupon and the GST are shown before you pay. Payment is one-time through Razorpay; nothing renews or charges you again on its own.
- Moving up to a higher plan costs the difference in price. What a plan includes is fixed for the plan you bought; we don't remove features from it while it lasts.
- If the exam date moves later, your Pass is extended with it; if it moves earlier, your Pass keeps its end date.
- Refunds follow the Refund and cancellation policy. If a payment is reversed or disputed with your bank, access from it ends while the dispute is open.
- A pass given by your institute is the institute's arrangement with us, and follows what the institute tells you.
6. Scores, ranks and answer keys
Mock results first come out provisional, with the answer key. You can challenge an answer within 48 hours. If a key is corrected, affected answers are re-marked, ranks are recalculated, and everyone who took the mock is told. Ranks become final after the last challenge is decided; a correction up to 7 days after that can still change ranks, and later corrections change only your own score.
A mock counts for rank only on your first attempt inside its window, and only if your answers reach us within 1 hour after the mock closes. Later attempts are scored but not ranked.
7. Fair play
You agree not to:
- share, copy, photograph or post questions of a mock while its window is open, or share answers during a live mock;
- use more than one account to improve a rank, or let someone else take a mock for you;
- use bots, scripts or modified apps, or copy questions and solutions out of Prepzo in bulk;
- break, overload or get around Prepzo's security, limits or payment checks;
- misuse quiz rooms, join codes or reports, or harass anyone.
Attempts that look unusual are checked by a person, never removed automatically. If we find a breach, we may remove an attempt from ranks or suspend the account. You can always ask us why.
8. Our content
Questions, solutions, papers, text, design and the Prepzo name and logo belong to us or to those who license them to us. Your plan lets you use them for your own preparation. You may not copy, sell, publish or share them, except for the share features in the app. Previous years' questions are reproduced for exam practice. Questions a teacher writes in an institute belong to that institute.
If you report a question, you allow us to use your report to fix it.
9. Quiz rooms and institutes
Quiz rooms have no chat; players see each other's names and scores, and the host sees everyone's answers. A host can remove a player. Anyone can report a room to us.
If you join an institute, it sees what is described in the Privacy policy, and its admins decide on your classes and class tests. Your relationship with the institute, including fees you pay it, is between you and the institute.
10. Availability
We work to keep Prepzo running, but can't promise it will always be available or free of errors. Planned maintenance happens on Tuesdays between 02:00 and 04:00 IST, with 48 hours' notice in the app, and never within 24 hours of a live mock. Answers in a mock you have started are saved on your phone and sent when we are back. If a live mock can't open on time, we move it and tell you.
11. Suspension and ending
We may limit or suspend an account that breaks these terms, for example by stopping it from hosting quiz rooms or from ranks. You can contact us about any suspension. You can stop using Prepzo and delete your account at any time; deleting an account doesn't by itself refund a plan (see the Refund policy).
12. Liability
Prepzo is a practice tool. We aren't responsible for your exam results or admission decisions. To the extent the law allows, our total liability to you for any claim about Prepzo is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits rights you have under the Consumer Protection Act, 2019 that can't be limited.
13. Law and disputes
These terms are governed by the laws of India. Write to us first and we will try to resolve the issue. Courts at [to fill: City for courts] have jurisdiction, subject to your rights as a consumer to approach a consumer commission.
14. Changes and contact
When we change these terms, we update the date at the top, and the app shows a one-time notice with a link. Using Prepzo after that means you accept the new terms.
Questions: contact@prepzo.live. Complaints: the grievance officer on the Contact page.